Tikit training Tuesdays is our weekly training series that highlights different topics across Tikit. We will deep dive into technical setup and configurations of the product, but also cover high-level ITSM topics that allow for you to consume Tikit across your business.
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In these sessions, the team will discuss and demonstrate topics such as creating a template, creating a Power Automate flow, setting up Multi-Department, custom reporting in Power BI and much more!
Episode Guide
Date | Topic | Presenter | Recording | 11 June 2024 | Knowledge and Deflection | Geoff Ross | Link |
---|---|---|---|
18 June 2024 | Automations | Jaxon Castillo | Link |
25 June 2024 | Custom Help Card | Justin Workman | Link |
2 July 2024 | Categories vs Types vs Tags | James Nuamah | Link |
9 July 2024 | Tasks and Approvals | Ben Anderson | Link |
16 July 2024 | Custom Views | Geoff Ross | Link |
23 July 2024 | Templates | Jaxon Castillo | Link |
30 July 2024 | Lifecycles | Justin Workman | Link |
6 August 2024 | Power Automate Tasks | Ben Anderson | Link |
13 August 2024 | SLAs | James Nuamah | Link |
20 August 2024 | Email Connector | Jaxon Castillo | Link |
27 August 2024 | Notifications | Justin Workman | Link |
3 September 2024 | Multi-Department Setup | Geoff Ross | Link |
10 September 2024 | Power BI Dashboards | Ben Anderson | |
17 September 2024 | External Users | James Nuamah |
Feedback
This series is community lead so please provide feedback and let us know which other topics you would like to see.
Send an email to “help@tikit.ai” to share your thoughts.