Tikit training Tuesdays is our weekly training series that highlights different topics across Tikit. We will deep dive into technical setup and configurations of the product, but also cover high-level ITSM topics that allow for you to consume Tikit across your business.
This series has come to an end for the year but will be back in 2025!
Sign Up
Sign up for the 2025 series here.
In these sessions, the team will discuss and demonstrate new topics and, upon your request, dive deeper into those previously covered.
Episode Guide
| Date | Topic | Presenter | Recording | 11 June 2024 | Knowledge and Deflection | Geoff Ross | Link |
|---|---|---|---|
| 18 June 2024 | Automations | Jaxon Castillo | Link |
| 25 June 2024 | Custom Help Card | Justin Workman | Link |
| 2 July 2024 | Categories vs Types vs Tags | James Nuamah | Link |
| 9 July 2024 | Tasks and Approvals | Ben Anderson | Link |
| 16 July 2024 | Custom Views | Geoff Ross | Link |
| 23 July 2024 | Templates | Jaxon Castillo | Link |
| 30 July 2024 | Lifecycles | Justin Workman | Link |
| 6 August 2024 | Power Automate Tasks | Ben Anderson | Link |
| 13 August 2024 | SLAs | James Nuamah | Link |
| 20 August 2024 | Email Connector | Jaxon Castillo | Link |
| 27 August 2024 | Notifications | Justin Workman | Link |
| 3 September 2024 | Multi-Department Setup | Geoff Ross | Link |
| 10 September 2024 | Power BI Dashboards | Ben Anderson | Link |
| 17 September 2024 | External Users | James Nuamah | Link |
| 24 September 2024 | @Mentions | Justin Workman | Link |
| 1 October 2024 | ITIL in Tikit | Geoff Ross | |
| 8 October 2024 | Tikit APIs | Jaxon Castillo | Link |
| 15 October 2024 | Powershell and Tikit | Justin Workman | Link |
| 22 October 2024 | Attachments | James Nuamah | Link |
| 29 October 2024 | Season Finale: 5 Must-know tips to get the most out of Tikit | Geoff Ross | Link |
Feedback
This series is community lead so please provide feedback and let us know which other topics you would like to see.
Send an email to “help@tikit.ai” to share your thoughts.
