Note
Multi Department only applies to the Microsoft 365 Service Desk Edition. For more info about the differences between Microsoft Teams Ticketing and Microsoft 365 Service Desk, see our pricing page
Configuring an alternate Team from the default will allow for separation of tickets for users in different Teams enabling additional departments to use Tikit.
Add a new Team
1. Navigate to Settings -> Teams
2. Click New Team
3. Select a Team to use with Tikit and pick that Team’s Triage Channel. Optionally, enter that Team’s description.
Note
Checking Default will cause the Team's triage channel to become the default location for all tickets that don't have a configured Team.
Using Configured Teams
From web.tikit.ai, you can set the Team on a ticket:
Setting the Team on a ticket will cause it to move to the triage channel for that Team if a Group is not set.
The Team can also be set on a ticket within Teams:
