SLAs, which define IT service desk service and standards, are woven into Tikit’s process, so that you can better monitor progress and deadlines in the midst of these events. They are present throughout the ticket lifecycle, so it’s not just a tool to stay on track—it’s also a yardstick to measure performance.
To access and manager SLA Settings:
- Open the Tikit web app at https://web.tikit.ai.
- Once in the Tikit web app, select the settings gear in the header, then select SLA.
To edit an existing tag:
When prompted, click on Confirm button on the update confirmation dialog