Add Approval to a Ticket

Approval in a Ticket can help ensure proper permission is received before a request is carried out.

Add Approval from Tikit

From an existing Ticket, expand Approvals:

Then click Add Approval:

In the Add Approval window, Enter the Approval Title, any required Approvers, and optionally Additional Details:

Then click Add.

Add Approval from Teams

To add approval from Teams, first view a ticket.  Then click the three dots and click Add Approval:

 

 

In the Add Approval window, Enter the Approval Title, any required Approvers, and optionally Additional Details:

Approving a Request

When an Approval is added, the approver will receive a notification in the Tikit Virtual Agent: 

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