In this article we will run through the steps to quickly get Tikit up and running.
How to install and configure Tikit
Looking for more details on setting up and configuring Tikit? Check out the Complete Setup Guide.
To configure install and configure Tikit:
- Once the Tikit Teams app is installed, open the Tikit app chat and select I am a M365 Admin in the Let’s Setup Tikit message.
- Select Authorize & Setup Tikit in the Authorize Tikit message.
Not a Microsoft Administrator? Share the link https://signup.tikit.ai/ with your admin to continue setup.
- Select where you want your analysts to Work Tickets. Select New Teams Team to create a new Team in Teams or Existing Team to select an existing Team in Teams, then select Next.
- If you selected New Teams Team, you will be prompted to name the team and select the analysts that will work tickets, then select Next.

Now that you have Tikit installed, you can immediately start creating and working tickets directly from Teams or the Tikit web app.
The Create a Ticket action can quickly create a new request from a message to start capturing a shoulder tap in a private chat or a post in a shared channel. For more details on message actions, check out Message Actions.
Need to create a ticket on the spot for a user rather than directing them to the Ticket Virtual Agent? Quickly create a new ticket from scratch with the Tikit compose extension. For more details on searching and creating tickets with the compose extension, check out Tikit Compose Extension.
Need to find an existing ticket? Find and work tickets from Teams or Tikit web apps.
Find tickets directly in Teams while chatting with Tikit, searching with the compose extension, and exploring tickets in the triage and support group channels.
Send “Tickets” to Tikit to explore tickets. For more details on Tikit commands and talking to Tikit, check out Tikit Commands.
Know the specific ticket id number? Send “Ticket #” to view a specific ticket.
You can create, view and manage tickets in the Tikit Web app: https://web.tikit.ai. You can read all about our different web portals in the Agent, Admin & User Portals article.
Tikit Virtual Agent is your end users “portal” to getting problems solved. Once you deploy Tikit Virtual Agent to all your end users they will be able to quickly submit request and get answers. You can read more about how to setup and install the Tikit Virtual Agent here.