Hi! We’re Here to Help

Articles

Manage SLAs

SLAs, which define IT service desk service and standards, are woven into Tikit’s process, so that you can better monitor progress and deadlines in the

Read More »

Merge Tickets

Duplicate tickets can occur for many reasons. You might see this if an end user replies to the virtual agent directly, instead of within the

Read More »

Relate Tickets

Tickets can be related to help you better manage tickets associated to the same topic or area of expertise. These data points can help you gain valuable insight

Read More »

Manage Ticket Types

Manage ticket type picker values from the Ticket Types settings page, including updating type names, reordering and nesting values, and (un)archiving values. Table of Contents

Read More »

Manage Billing

View and update your subscription plan, payment method, billing information, and view previous invoices from the Billing settings page. Table of Contents Add a header

Read More »

Requests Dashboard

End users can find and view their requests in the Requests dashboard. Table of Contents Add a header to begin generating the table of contents

Read More »

Manage Access Tokens

Access tokens provide a way to authenticate to the Tikit API for use in external services like PowerShell, Power BI, and Power Automate. https://www.youtube.com/watch?v=GPM014HWx7Y Table

Read More »

Manage Priority Values

Manage priority picker values from the Priority settings page, including updating priority names, reordering and nesting values, and (un)archiving values. Table of Contents Add a

Read More »

Manage Category Values

Manage category picker values from the Category settings page, including updating category names, reordering and nesting values, and (un)archiving values. Table of Contents Add a

Read More »