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Connect an M365 Mailbox

Connecting a Mailbox 1. Navigate to Settings > Consent Management and enable consent for the Email Connector          2. In Settings > Email Connector, select Connect M365 Mailbox. Microsoft

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My Group Work

The My Group Work view is similar to the My Work view, but also shows you all the tickets assigned to any Support Groups that

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Lifecycle

With Lifecycles, you can define your own business logic that is required in order to Resolve and/or Close a Ticket. This includes creating Phases of Work,

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Tikit Azure Consent

Tikit registers two Azure Enterprise Applications within a customer’s Azure environment: Tikit and Tikit Email Connector (if the Email Connector within Tikit Consent Management has been enabled). If you

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Tikit Help

Welcome to Tikit Help In the Tikit Help Center you will find all the resources you need to answer questions, understand features and receive walkthroughs

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Email Connector

Connect Tikit to an M365 mailbox. All emails sent to the connected mailbox will automatically open new tickets in Tikit. Note that connecting a shared mailbox

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