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Enable Surveys

It is possible to toggle on or off the sending of surveys once a ticket is set to Resolved.  To disable the Surveys from being

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Dark Mode

Enable Dark Mode To enable Dark Mode, go to Settings -> Preferences: Setting the Theme to Light will result in the default theme. Setting the Theme

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Adding Synonyms

Adding Synonyms to Tikit can significantly improve the quality of responses in the Tikit Virtual Agent.  Synonyms allow for more accurate matching of intent when

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Ticket Survey

Ticket Survey is one  way to gauge how well analysts are performing from a customer satisfaction experience. When tickets are resolved, Ticket Virtual Agent (TVA) sends

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Manage SLAs

SLAs, which define IT service desk service and standards, are woven into Tikit’s process, so that you can better monitor progress and deadlines in the

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