Tikit System Requirements
The information below outlines the basic requirements and recommendations to run Tikit in your organization. The items listed below have been tested and verified as
The information below outlines the basic requirements and recommendations to run Tikit in your organization. The items listed below have been tested and verified as
Connecting a Mailbox 1. Navigate to Settings > Consent Management and enable consent for the Email Connector 2. In Settings > Email Connector, select Connect M365 Mailbox. Microsoft
The My Group Work view is similar to the My Work view, but also shows you all the tickets assigned to any Support Groups that
With Lifecycles, you can define your own business logic that is required in order to Resolve and/or Close a Ticket. This includes creating Phases of Work,
Tikit registers two Azure Enterprise Applications within a customer’s Azure environment: Tikit and Tikit Email Connector (if the Email Connector within Tikit Consent Management has been enabled). If you
Tikit provides the ability for customers to create Templates with Custom Forms to add additional information to a Ticket. In some scenarios, you may want to map
Problem A user with any app role in Tikit and is not an admin in your AAD tenant, when the user logs into the Tikit web app at https://web.tikit.ai the agent
Welcome to Tikit Help In the Tikit Help Center you will find all the resources you need to answer questions, understand features and receive walkthroughs
How to resolve attachments “upload disabled” error when viewing tickets Problem When an analyst logs into the web app at https://web.tikit.ai, edits a ticket UI and
Connect Tikit to an M365 mailbox. All emails sent to the connected mailbox will automatically open new tickets in Tikit. Note that connecting a shared mailbox
©2023 Cireson LLC, All rights reserved