Tikit Training Tuesdays
Tikit training Tuesdays is our weekly training series that highlights different topics across Tikit. We will deep dive into technical setup and configurations of the
Tikit training Tuesdays is our weekly training series that highlights different topics across Tikit. We will deep dive into technical setup and configurations of the
In this article, we will outline the default notification settings in Tikit for requesters, agents, and triage channels. Requester Notifications Requesters are notified via TVA/Email in
The information below outlines the basic requirements and recommendations to run Tikit in your organization. The items listed below have been tested and verified as
Connecting a Mailbox 1. Navigate to Settings > Consent Management and enable consent for the Email Connector
The My Group Work view is similar to the My Work view, but also shows you all the tickets assigned to any Support Groups that
With Lifecycles, you can define your own business logic that is required in order to Resolve and/or Close a Ticket. This includes creating Phases of Work,
Tikit registers two Azure Enterprise Applications within a customer’s Azure environment: Tikit and Tikit Email Connector (if the Email Connector within Tikit Consent Management has been enabled). If you
Tikit provides the ability for customers to create Templates with Custom Forms to add additional information to a Ticket. In some scenarios, you may want to map
Problem A user with any app role in Tikit and is not an admin in your AAD tenant, when the user logs into the Tikit web app at https://web.tikit.ai the agent
Welcome to Tikit Help In the Tikit Help Center you will find all the resources you need to answer questions, understand features and receive walkthroughs
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