Resolution Category
Resolution Categories Resolution Category is a way of defining how or what resolved the ticket, which can be useful in reporting or, for example, determining which tickets
Resolution Categories Resolution Category is a way of defining how or what resolved the ticket, which can be useful in reporting or, for example, determining which tickets
Ticket Configuration contains several options for configuring the behavior of tickets within the Tikit application. Resolution Note Configuration Resolution Note introduces a process to document
Tikit does not directly synchronize its Users list with Entra ID. Instead, Tikit’s user data is populated dynamically based on interaction. New users are added
Tikit training Tuesdays is our weekly training series that highlights different topics across Tikit. We will deep dive into technical setup and configurations of the
A common request from customers is the ability to import values into a Template Custom Form – Input.ChoiceSet dropdown: In order to import values into
In this article, we will outline the default notification settings in Tikit for requesters, agents, and triage channels. Requester Notifications Requesters are notified via TVA/Email in
The information below outlines the basic requirements and recommendations to run Tikit in your organization. The items listed below have been tested and verified as
Connecting a Mailbox 1. Navigate to Settings > Consent Management and enable consent for the Email Connector
The My Group Work view is similar to the My Work view, but also shows you all the tickets assigned to any Support Groups that
With integration to OpenAI on Azure, Tikit Virtual Agent can provide generative AI responses based on documentation you upload. Generative responses use your uploaded documentation
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