Add Approval to a Ticket
Approval in a Ticket can help ensure proper permission is received before a request is carried out. Add Approval from Tikit From an existing Ticket,
Approval in a Ticket can help ensure proper permission is received before a request is carried out. Add Approval from Tikit From an existing Ticket,
Note Multi Department only applies to the Microsoft 365 Service Desk Edition. For more info about the differences between Microsoft Teams Ticketing and Microsoft 365
It is possible to toggle on or off the sending of surveys once a ticket is set to Resolved. To disable the Surveys from being
Enable Dark Mode To enable Dark Mode, go to Settings -> Preferences: Setting the Theme to Light will result in the default theme. Setting the Theme
Tikit Triggers in Power Automate Within Microsoft Power Automate it is possible to invoke a flow that is triggered by events in Tikit. To connect to
Adding Synonyms to Tikit can significantly improve the quality of responses in the Tikit Virtual Agent. Synonyms allow for more accurate matching of intent when
It is possible to import Tikit data into Excel if you are using the Service Desk Edition. To import data from Tikit into Excel do
Overview The following setup guide will walk you through distributing Tikit VIrtual Agent (TVA) to your Teams users. From a high level, you will be
Ticket Survey is one way to gauge how well analysts are performing from a customer satisfaction experience. When tickets are resolved, Ticket Virtual Agent (TVA) sends
SLAs, which define IT service desk service and standards, are woven into Tikit’s process, so that you can better monitor progress and deadlines in the
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