Upon launch, the Tikit End User application for requesting support was HelpBot. As Tikit has continued to grow in maturity and functionality, the team launched a net new application for End Users in August 2022: Tikit Virtual Agent. This more comprehensive application contains all functionality foud in HelpBot in addition to support for custom naming, iconography, coloring and branding of Tikit Virtual Agent. The following article outlines how to determine which app you have in your Teams environment.
Identifying Your Bot Application
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Identify HelpBot
HelpBot has been discontinued as of June 30th, 2023. Please migrate to TVA using our Migration Guide.
To identify if you have HelpBot installed:
- Log into the Teams Admin center and navigate to Teams Apps -> Manage apps.
- Select All Apps and enter “HelpBot” into the search box. If HelpBot is installed, you will see the HelpBot app listed.
- If you wish to remove Helpbot or install TVA, please see our guide on migrating to TVA to continue the process.
Identify Tikit Virtual Agent
To identify if you have Tikit Virtual Agent installed:
- Log into the Teams Admin center and navigate to Teams Apps -> Manage apps.
- Select All Apps and enter “Tikit Virtual Agent” into the search box. If you have Tikit Virtual Agent installed, you will see the “Tikit Virtual Agent” app listed.
If you wish to uninstall Tikit Virtual Agent, please see our Uninstall Guide.
