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Lifecycle

With Lifecycles, you can define your own business logic that is required in order to Resolve and/or Close a Ticket. This includes creating Phases of Work,

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Teams

Note Multi Department only applies to the Microsoft 365 Service Desk and ITSM Editions. For more info about the differences between product editions, see our

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Surveys

Surveys are a way to gauge how well agents are performing from a customer satisfaction perspective. When tickets are set to Resolved, the Ticket Virtual

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Preferences

Enable Dark Mode To enable Dark Mode, go to Settings -> Preferences: Setting the Theme to Light will result in the default theme.Setting the Theme to

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SLA

SLAs, which define IT service desk service and standards, are woven into Tikit’s process, so that you can better monitor progress and deadlines in the

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Consent Management

Many of the features in Tikit are enhanced by integrating with your M365 data. As a result, multiple features need additional consent in order to

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Ticket Types

Ticket Types allow for you to further identify and group your tickets into different themes. A common use for ticket types will be to identify

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Billing

View and update your subscription plan, change license allocation, payment method, billing information, and view previous invoices from the Billing settings page. Table of Contents

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Access Tokens

Access tokens provide a way to authenticate to the Tikit API for use in external services like PowerShell, Power BI, and Power Automate. https://www.youtube.com/watch?v=GPM014HWx7Y Table

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Priority

Manage priority picker values from the Priority settings page, including updating priority names, reordering and nesting values, and (un)archiving values. Table of Contents Add a

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