Manage status picker values from the Status settings page, including updating status names, reordering and nesting values, and (un)archiving values.
To access and manage Status settings:
- Open the Tikit web app at https://web.tikit.ai.
- Once in the Tikit web app, select the settings gear in the header, then select Status.
- Hover over the labels or check out the following key section for more details.
- New Status Add a new status.
- Sort Drag and drop values to change their order or drop onto another value to nest.
- Default flag When new tickets are created, this value will be used by default.
- Actions Available actions like Edit, Archive, or Un-Archive.
- Value Select a value to edit.
- Expand/Collapse Expand/Collapse nested values.
To add a new status:
- In Settings > Status, select + New Status to open the Add New Status form.
- Enter a new status Name. Optionally, check Default to make this status the default value for new tickets.
- Select Save to add the status.
To edit an existing status:
- In Settings > Status, select a name to open the edit form.
- Update the status Name. Optionally, check Default to make this status the default value for new tickets.
- Select Update to save your changes.
To archive an existing status:
- In Settings > Status, find the status to archive then select … > Archive.
- Select Archive to confirm.
The archived status will now show (Archived) next to its name.
To un-archive an archived status:
- In Settings > Status, find the status to un-archive then select … > Un-Archive.
- Select Un-Archive to confirm.
The un-archived status will no longer show (Archived) next to its name.
Picker values like Status, Priority, and Category can be manually sorted and nested by dragging and dropping values to rearrange them.
To sort a status:
- In Settings > Status, find the status to sort, then click and drag by its handle on the left.
- Drag the status to a new position in the list.
Release the status to save its new position and keep dragging and dropping to sort the list.
To nest a status:
- In Settings > Status, find the status to nest underneath another status, then click and drag by its handle on the left.
- Drag the status and drop it onto another status to nest it.
Release the status to finish nesting it and save the change. Feel free to drag a nested status onto another parent or any other position in the list to sort.
