Requests Dashboard

End users can find and view their requests in the Requests dashboard.

To view the Requests dashboard:

  • End users who navigate to the web app are automatically redirected to the Requests dashboard to view their requests.
1 Toggle view between active and closed tickets. Enable to view closed tickets, and disable to view active tickets. 1 of 3 2 Search for specific tickets by request. 2 of 3 3 Select a ticket to view details, history, add replies and attachments, and more. 3 of 3
  1. Show Closed Tickets Toggle view between active tickets and closed tickets. Enable to view closed tickets, and disable to view active tickets.
  2. Search Search for specific tickets by request.
  3. Tickets Select a ticket to view details, history, add replies and attachments, and more.

To view closed tickets in the Requests dashboard:

  • In the toolbar, enable Show Closed Tickets.

Select a closed ticket from the list to view more details.

To open a ticket from the Requests dashboard:

  1. Find and select a ticket to view details.
1 Toggle view between active and closed tickets. Enable to view closed tickets, and disable to view active tickets. 1 of 5 2 Search for specific tickets by request. 2 of 5 3 Get the latest updates, search for specific changes, and add replies to the ticket with the activity feed. 3 of 5 4 The assigned analyst for the ticket. 4 of 5 5 View and attach files to the ticket. 5 of 5
  1. Show Closed Tickets Toggle view between active tickets and closed tickets. Enable to view closed tickets, and disable to view active tickets.
  2. Search Search for specific tickets by request.
  3. Activity Feed Get the latest updates, search for specific changes, and add replies to the ticket with the activity feed.
  4. Assigned Agent The assigned analyst for the ticket.
  5. Attachments View and attach files to the ticket.
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