End users can find and view their requests in the Requests dashboard.
To view the Requests dashboard:
- End users who navigate to the web app are automatically redirected to the Requests dashboard to view their requests.
- Hover over the labels or check out the following key section for more details.
1
Toggle view between active and closed tickets.
Enable to view closed tickets, and disable to view active tickets. 1 of 3
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Search for specific tickets by request. 2 of 3
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Select a ticket to view details, history, add replies and attachments, and more. 3 of 3
- Show Closed Tickets Toggle view between active tickets and closed tickets. Enable to view closed tickets, and disable to view active tickets.
- Search Search for specific tickets by request.
- Tickets Select a ticket to view details, history, add replies and attachments, and more.
To view closed tickets in the Requests dashboard:
- In the toolbar, enable Show Closed Tickets.
Select a closed ticket from the list to view more details.
To open a ticket from the Requests dashboard:
- Find and select a ticket to view details.
- Hover over the labels or check out the following key section for more details.
1
Toggle view between active and closed tickets.
Enable to view closed tickets, and disable to view active tickets. 1 of 5
2
Search for specific tickets by request. 2 of 5
3
Get the latest updates, search for specific changes, and add replies to the ticket with the activity feed. 3 of 5
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The assigned analyst for the ticket. 4 of 5
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View and attach files to the ticket. 5 of 5
- Show Closed Tickets Toggle view between active tickets and closed tickets. Enable to view closed tickets, and disable to view active tickets.
- Search Search for specific tickets by request.
- Activity Feed Get the latest updates, search for specific changes, and add replies to the ticket with the activity feed.
- Assigned Agent The assigned analyst for the ticket.
- Attachments View and attach files to the ticket.
