Surveys
Surveys are a way to gauge how well agents are performing from a customer satisfaction perspective. When tickets are set to Resolved, the Ticket Virtual
Surveys are a way to gauge how well agents are performing from a customer satisfaction perspective. When tickets are set to Resolved, the Ticket Virtual
Enable Dark Mode To enable Dark Mode, go to Settings -> Preferences: Setting the Theme to Light will result in the default theme.Setting the Theme to
Enable Dark Mode To enable Dark Mode, go to Settings -> Preferences: Setting the Theme to Light will result in the default theme.Setting the Theme to
Tikit Triggers in Power Automate Within Microsoft Power Automate it is possible to invoke a flow that is triggered by events in Tikit. To connect to
With Power BI Desktop you can instantly visualize Tikit data, quickly build your own dashboards, and publish into OneDrive, Sharepoint, or Teams.1. Obtain an access
It is possible to synchronize Tikit data into Excel if you are using the Service Desk Edition. To import data from Tikit into Excel do
Overview The following setup guide will walk you through distributing Tikit VIrtual Agent (TVA) to your Teams users. From a high level, you will be
SLAs, which define IT service desk service and standards, are woven into Tikit’s process, so that you can better monitor progress and deadlines in the
Duplicate tickets can occur for many reasons. You might see this if an end user replies to the virtual agent directly, instead of within the
Tickets can be related to help you better manage tickets associated to the same topic or area of expertise. These data points can help you gain valuable insight
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