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Articles

Automation

Admins can create automation workflows to automatically update ticket properties. Automations support multiple triggers, including added, deleted, modified, and added & modified. Table of Contents

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Templates

Templates are great to quickly set properties on tickets and request additional information from requesters. Templates can be used in ticket deflection and manually applied

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Bot Configuration

View and update settings for the Tikit app and Ticket Virtual Agent agent app via Bot Configuration. Table of Contents Add a header to begin

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My Work

My Work provides agents the ability to see their currently active Tickets, Approvals, Tasks. Plus they can also view their upcoming calendar events, Tasks from

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Tickets

Analysts can find and work tickets in the Tickets page. The Tickets page provides agents the ability to view a list of tickets, see tickets

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Updating Tikit

The Tikit app automatically upgrades in the background in your environment and the Tikit Virtual Agent app can be pushed out via a Teams App

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Tikit Quick Start

In this article we will run through the steps to quickly get Tikit up and running. Looking for more details on setting up and configuring

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Tikit Complete Setup

Table of Contents Add a header to begin generating the table of contents Scroll to Top Pre-Reqs A Microsoft 365 account that can grant tenant-wide

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How to Use Tikit

With the Tikit Teams App, Agents can quickly triage and solve problems without leaving Teams. A triage channel gives your support team a live view of

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