Tikit TVA Setup
In this article we will run through the steps to setup and deploy Tikit Virtual Agent. Looking for more details on setting up and configuring
In this article we will run through the steps to setup and deploy Tikit Virtual Agent. Looking for more details on setting up and configuring
SLAs, which define IT service desk service and standards, are woven into Tikit’s process, so that you can better monitor progress and deadlines in the
Duplicate tickets can occur for many reasons. You might see this if an end user replies to the virtual agent directly, instead of within the
Tickets can be related to help you better manage tickets associated to the same topic or area of expertise. These data points can help you gain valuable insight
Many of the features in Tikit are enhanced by integrating with your M365 data. As a result, multiple features need additional consent in order to
Ticket Types allow for you to further identify and group your tickets into different themes. A common use for ticket types will be to identify
View and update your subscription plan, change license allocation, payment method, billing information, and view previous invoices from the Billing settings page. Table of Contents
End users can find and view their requests in the Requests dashboard. Table of Contents Add a header to begin generating the table of contents
Access tokens provide a way to authenticate to the Tikit API for use in external services like PowerShell, Power BI, and Power Automate. https://www.youtube.com/watch?v=GPM014HWx7Y Table
Manage priority picker values from the Priority settings page, including updating priority names, reordering and nesting values, and (un)archiving values. Table of Contents Add a
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