Lifecycle
With Lifecycles, you can define your own business logic that is required in order to Resolve and/or Close a Ticket. This includes creating Phases of Work,
With Lifecycles, you can define your own business logic that is required in order to Resolve and/or Close a Ticket. This includes creating Phases of Work,
Tikit registers two Azure Enterprise Applications within a customer’s Azure environment: Tikit and Tikit Email Connector (if the Email Connector within Tikit Consent Management has been enabled). If you
Tikit provides the ability for customers to create Templates with Custom Forms to add additional information to a Ticket. In some scenarios, you may want to map
Problem A user with any app role in Tikit and is not an admin in your AAD tenant, when the user logs into the Tikit web app at https://web.tikit.ai the agent
Welcome to Tikit Help In the Tikit Help Center you will find all the resources you need to answer questions, understand features and receive walkthroughs
How to resolve attachments “upload disabled” error when viewing tickets Problem When an analyst logs into the web app at https://web.tikit.ai, edits a ticket UI and
ITSM Feature Notification Center is only available with the Tikit ITSM product plan. × Dismiss this alert. Notification Center To view and update the Notification
Approval in a Ticket can help ensure proper permission is received before a request is carried out. Add Approval from Tikit From an existing Ticket,
Note Multi Department only applies to the Microsoft 365 Service Desk and ITSM Editions. For more info about the differences between product editions, see our
Surveys are a way to gauge how well agents are performing from a customer satisfaction perspective. When tickets are set to Resolved, the Ticket Virtual
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