Hi! We’re Here to Help

Articles

Power BI Integration

With Power BI Desktop you can instantly visualize Tikit data, quickly build your own dashboards, and publish into OneDrive, Sharepoint, or Teams. You can follow

Read More »

Excel Integration

How To Import Data Into Excel With Excel you can instantly visualize Tikit data, quickly build your own Pivot Tables, Dashboards, and publish into OneDrive,

Read More »

Tikit TVA Setup

In this article we will run through the steps to setup and deploy Tikit Virtual Agent. Looking for more details on setting up and configuring

Read More »

SLA

SLAs, which define IT service desk service and standards, are woven into Tikit’s process, so that you can better monitor progress and deadlines in the

Read More »

Merge Tickets

Duplicate tickets can occur for many reasons. You might see this if an end user replies to the virtual agent directly, instead of within the

Read More »

Relate Tickets

Tickets can be related to help you better manage tickets associated to the same topic or area of expertise. These data points can help you gain valuable insight

Read More »

Consent Management

Many of the features in Tikit are enhanced by integrating with your M365 data. As a result, multiple features need additional consent in order to

Read More »

Ticket Types

Ticket Types allow for you to further identify and group your tickets into different themes. A common use for ticket types will be to identify

Read More »