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Preferences

Enable Dark Mode To enable Dark Mode, go to Settings -> Preferences: Setting the Theme to Light will result in the default theme.Setting the Theme to

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Power BI Integration

With Power BI Desktop you can instantly visualize Tikit data, quickly build your own dashboards, and publish into OneDrive, Sharepoint, or Teams. You can follow

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Excel Integration

How To Import Data Into Excel With Excel you can instantly visualize Tikit data, quickly build your own Pivot Tables, Dashboards, and publish into OneDrive,

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Tikit TVA Setup

In this article we will run through the steps to setup and deploy Tikit Virtual Agent. Looking for more details on setting up and configuring

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SLA

SLAs, which define IT service desk service and standards, are woven into Tikit’s process, so that you can better monitor progress and deadlines in the

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Merge Tickets

Duplicate tickets can occur for many reasons. You might see this if an end user replies to the virtual agent directly, instead of within the

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