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Resolution Categories Resolution Category is a way of defining how or what resolved the ticket, which can be useful in reporting or, for example, determining which tickets

Ticket Configuration contains several options for configuring the behavior of tickets within the Tikit application.  Resolution Note Configuration Resolution Note introduces a process to document

With integration to OpenAI on Azure, Tikit Virtual Agent can provide generative AI responses based on documentation you upload. Generative responses use your uploaded documentation

With Lifecycles, you can define your own business logic that is required in order to Resolve and/or Close a Ticket. This includes creating Phases of Work,

ITSM Feature Notification Center is only available with the Tikit ITSM product plan. × Dismiss this alert. Notification Center To view and update the Notification

Note Multi Department only applies to the Microsoft 365 Service Desk and ITSM Editions. For more info about the differences between product editions, see our

Surveys are a way to gauge how well agents are performing from a customer satisfaction perspective. When tickets are set to Resolved, the Ticket Virtual

Enable Dark Mode To enable Dark Mode, go to Settings -> Preferences: Setting the Theme to Light will result in the default theme.Setting the Theme to

SLAs, which define IT service desk service and standards, are woven into Tikit’s process, so that you can better monitor progress and deadlines in the

Many of the features in Tikit are enhanced by integrating with your M365 data. As a result, multiple features need additional consent in order to