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Resolution Category

Resolution Categories Resolution Category is a way of defining how or what resolved the ticket, which can be useful in reporting or, for example, determining which tickets

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Ticket Configuration

Ticket Configuration contains several options for configuring the behavior of tickets within the Tikit application.  Resolution Note Configuration Resolution Note introduces a process to document

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Directory Syncing

Tikit does not directly synchronize its Users list with Entra ID. Instead, Tikit’s user data is populated dynamically based on interaction. New users are added

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Tikit Training Tuesdays

Tikit training Tuesdays is our weekly training series that highlights different topics across Tikit. We will deep dive into technical setup and configurations of the

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Default Notifications

In this article, we will outline the default notification settings in Tikit for requesters, agents, and triage channels. Requester Notifications Requesters are notified via TVA/Email in

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Tikit System Requirements

The information below outlines the basic requirements and recommendations to run Tikit in your organization. The items listed below have been tested and verified as

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My Group Work

The My Group Work view is similar to the My Work view, but also shows you all the tickets assigned to any Support Groups that

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Azure AI

With integration to OpenAI on Azure, Tikit Virtual Agent can provide generative AI responses based on documentation you upload. Generative responses use your uploaded documentation

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