How To

Duplicate tickets can occur for many reasons. You might see this if an end user replies to the virtual agent directly, instead of within the

Tickets can be related to help you better manage tickets associated to the same topic or area of expertise. These data points can help you gain valuable insight

Enrich conversations with ticket data by searching & sending ticket details with the Tikit compose extension. Analysts can search for and share ticket cards with

Table of Contents Add a header to begin generating the table of contents Scroll to Top Automating with the Teams PowerShell Module If you haven’t

Upon launch, the Tikit End User application for requesting support was HelpBot. As Tikit has continued to grow in maturity and functionality, the team launched

Table of Contents Add a header to begin generating the table of contents Scroll to Top Uninstall HelpBot To uninstall HelpBot from Teams: Log into

Table of Contents Add a header to begin generating the table of contents Scroll to Top Uninstall Tikit from a Team To uninstall Tikit from