Given an analyst logs into the web app at https://web.tikit.ai.
When the analyst opens the edit ticket UI and expands the Attachments section.
Then Tikit displays an “Upload disabled” error message:
“Upload disabled. Please make sure you’ve added Tikit to a Team and set the triage channel correctly.”
Run through the following checklist to make sure Teams and Tikit are configured for attachments:
- In Microsoft Teams, make sure you’ve added Tikit to a Team. Check out How to add Tikit to a Team.
- In Tikit Bot Configuration settings, set the triage channel to a Standard channel in that Team. Check out How to set the triage channel.
- In Tikit Security settings, make sure that the Team has been added to the Analysts app role in Tikit. Check out How to assign users and groups to application roles.