Marc Peters - Tikit.ai Help Center

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- August 3, 2022 at 4:15 pm
- in reply to: Knowledge Base rich text editor – including Images
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Marc Peters
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- August 3, 2022 at 4:13 pm
- in reply to: Unable to create, view, modify tickets withing Teams
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Marc Peters
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- August 3, 2022 at 4:12 pm
- in reply to: No user found to add assignee in web.tikit.ai
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Marc Peters
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- August 3, 2022 at 4:11 pm
- in reply to: System is running slow
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Marc Peters
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- August 3, 2022 at 4:07 pm
- in reply to: Unauthorized Access
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Marc Peters
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- August 3, 2022 at 4:00 pm
- in reply to: Delete Ticket in web.tikit.ai
- Quote
Marc Peters
Participant

Ronald Lau:
You really don’t want this.
Better to make a new ticket status, say ‘deleted’, and set the desired ones to it.
Trust me.
You do not want your users or customers knowing their requests can be deleted.

I and my experience agree with @Ronald.

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