since today we are unable to interact with tikit, helpbot via Teams.
Reply is Allways “I don’t know what just happened there” – or APP Cannot be contacted when we try to create Ticket using the contect menu.
Creating tickets on web.tikit.ai works flawlessly:
Create ticket on web.tikit.ai > Requester and triage Channel get Teams notification > User and Agent are unable to reply/edit in Teams – ERROR “I don’t know what just happened there, but I’ve gone ahead and alerted the right people. Just to make sure it wasn’t me, here are the things that I do know…”
Updates(ex reply, changes) made on web.tikit.ai do show up in Teams
Any ideas what to check?