Last week I installed Tikit and stopped after granting permissions. I just created the “Service Desk” team with a channel called “Tikit.ai”. I typed @tikit set triage and nothing happened. I tried again, same nothing. I went to the App from the … on the lefthand bar in Teams. I didn’t see how to add it to a Team, so I went to Apps at the bottom left and selected Tikit. There I selected OPEN – Add to a team, and chose the Tikit.ai channel of the Service Desk team. I typed @tikit set triage and nothing happened, so I did it a second time. Tikit replied “Sure thing, I just sent you a message.”
I went to chat, and tikit said “Hey Tom! I am not sure what you mean by ‘@ set triage’. You can ask me for help if you are not sure how to interact with me.”
I am sure I made a mistake at some point, but I don’t know where. Could I get some help? Thanks.
Sorry to hear you are having trouble. We first need to make sure that Tikit has been installed to your team/channel. The easiest way to do this is click the 3 dots to open the more options menu for your team, then select Manage team, then go to the Apps tab. From there you will see a list of Apps that are installed to this team, you should see Tikit in this list.
That was absolutely my issue. I typed @tikit set triage and didn’t select the bot. When I typed the @tikit part, I should have selected it, and then finished typing set triage. Thanks for your help on this one!