Hi John,
We’ve found that there can be a bit of a delay between updating a Teams app setup policy and seeing results on the users’ side. Org-wide policies can often take a few hours or up to a day to propagate to users.
For new request notifications make sure that
Tikit has been added to a Team and that the
triage channel has been set. Teams notifications can then be set by finding the triage channel in Teams and setting the Channel notification settings to notify when there is a new post in the channel.
Please let me know if this info helped!
