Issue during setup - set triage not working? - Tikit.ai Help Center

This topic has 4 replies, 3 voices, and was last updated 3 years, 10 months ago by Ryan Lane.

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- February 9, 2021 at 7:31 pm
- Quote
Tom Smith
Participant

Last week I installed Tikit and stopped after granting permissions. I just created the “Service Desk” team with a channel called “Tikit.ai”. I typed @tikit set triage and nothing happened. I tried again, same nothing. I went to the App from the … on the lefthand bar in Teams. I didn’t see how to add it to a Team, so I went to Apps at the bottom left and selected Tikit. There I selected OPEN – Add to a team, and chose the Tikit.ai channel of the Service Desk team. I typed @tikit set triage and nothing happened, so I did it a second time. Tikit replied “Sure thing, I just sent you a message.”
I went to chat, and tikit said “Hey Tom! I am not sure what you mean by ‘@ set triage’. You can ask me for help if you are not sure how to interact with me.”

I am sure I made a mistake at some point, but I don’t know where. Could I get some help? Thanks.

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Replies

- - February 9, 2021 at 9:41 pm
  - Quote
  James Kleinschnitz
  Administrator
  
  Tom
  
  Sorry to hear you are having trouble. We first need to make sure that Tikit has been installed to your team/channel. The easiest way to do this is click the 3 dots to open the more options menu for your team, then select Manage team, then go to the Apps tab. From there you will see a list of Apps that are installed to this team, you should see Tikit in this list.
- - February 9, 2021 at 9:49 pm
  - Quote
  James Kleinschnitz
  Administrator
  
  Also make sure you are directing “set triage” at the bot. You can do this by typing @ti then select Tikit, then type set triage.
  - February 10, 2021 at 6:02 pm
    
    Quote
    Tom Smith
    Participant
    
    That was absolutely my issue. I typed @tikit set triage and didn’t select the bot. When I typed the @tikit part, I should have selected it, and then finished typing set triage. Thanks for your help on this one!
- - February 10, 2021 at 10:52 pm
  - Quote
  Ryan Lane
  Moderator
  
  Hi Tom,
  Thanks for showing us where we can make our KB better. I have updated the Triage Channel Id section of our Complete Setup Guide to make those steps clearer.
  
  Cheers!

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