User Feedback - Tikit.ai Help Center

This topic has 2 replies, 3 voices, and was last updated 3 years, 3 months ago by O365 Admin.

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- June 2, 2021 at 10:55 pm
- Quote
Sebastian Maurer
Participant

Hi,

any plans to add the functionality for Users to rate their Helpdesk expirience on a by ticket basis?
Simple Positiv-Neutral-Negativ would be enough for my application

Best regards
Sebastian

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- - June 10, 2021 at 5:16 pm
  - Quote
  James Kleinschnitz
  Administrator
  
  @Sebastian thanks for the feedback! This is something we have talked about internally but wanted to wait to hear from customers, about what they would want from a post Ticket survey, before we implemented anything. Would a CSAT type survey fit your needs?
  - September 27, 2021 at 4:42 pm
    
    Quote
    O365 Admin
    Participant
    
    For our needs even simpler than 1-5 CSAT would be best.
    
    Perfect would be something like – ticket resolution – User gets presented a Card: positive – neutral – negative

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