Error when try to pin and install HelpBot for users - Tikit.ai Help Center

This topic has 2 replies, 2 voices, and was last updated 2 years, 7 months ago by Ryan Lane.

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- September 20, 2021 at 6:46 am
- Quote
Reinhard Gustavik
Participant

Following the Helpbot Setup Guide I try to pin and install HelpBot for users.
When Save the Configuration, I receive the Error Message: “We can’t save the app setup policy right now. …”

This only happens with the HelpBot App. Other Apps can installed and pinned without error.

HelpBot is the only Custom App – all others are Thrid-Party-Apps.

Any Ideas?

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- - September 20, 2021 at 5:04 pm
  - Quote
  Ryan Lane
  Moderator
  
  Hi Reinhard,
  Sorry for the trouble getting HelpBot up and running. The most common solution I have seen when running into saving errors with Teams app setup and permissions policies is waiting 24-48 hours. I’m unsure if it’s a data center or configuration issue in the Teams app catalog that causes this error, but in each case it was resolved by waiting a day before trying again.
  Sorry again for the trouble and please let me know if waiting helps or if you have any other questions.
- - September 20, 2021 at 5:04 pm
  - Quote
  Ryan Lane
  Moderator
  
  Hi Reinhard,
  Sorry for the trouble getting HelpBot up and running. The most common solution I have seen when running into saving errors with Teams app setup and permissions policies is waiting 24-48 hours. I’m unsure if it’s a data center or configuration issue in the Teams app catalog that causes this error, but in each case it was resolved by waiting a day before trying again.
  Sorry again for the trouble and please let me know if waiting helps or if you have any other questions.

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