Create a Team that everyone in your organization belongs to and then create a channel for each departments. This makes it easy for people to seek help and others to provide support in a more collaborative manor. Then for more complex issues you can quick convert messages into tickets, via the Tikit ##Create Ticket## message extension.
![Support Channels](https://tikit.ai/wp-content/uploads/2021/02/create-ticket-from-convo-1024x514.png)