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- February 9, 2021 at 9:49 pm
James KleinschnitzAdministratorAlso make sure you are directing “set triage” at the bot. You can do this by typing @ti then select Tikit, then type set triage.
![](https://help.tikit.ai/wp-content/uploads/2021/12/TIKIT-Logo-bold-purple-600x161-1-300x81.png)
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