Reply To: Email Tickets Now Available

    Ryan Lane
    Hi Robin,
    Our notifications to end users are primarily through the HelpBot virtual agent in Teams with notifications for any ticket updates and added comments. We also support viewing and adding replies directly from email with actionable messages from the email connector. On top of the custom email response, actionable messages let users view their request status, details, and viewing and adding ticket replies from Outlook.
    For examples of notifications that end users can receive from HelpBot, check out the Helpbot Notifications.
    For more details on enabling actionable messages, check out How to enable actionable messages.
    Please let me know if this info helped. Thanks!