We do seem to have the same problem?:
Press Add Attachment
Tikit sends the Message: “Send me the file you would like attached to a ticket. ……”
Reply with File to attach: png-jpg-txt…..
Tikit Reply: “I don’t know what just happened there, but I’ve gone ahead and alerted the right people. Just to make sure it wasn’t me, here are the things that I do know…”
