Reply To: Issues with Tikit automation not being properly triggered

    Ryan Lane
    Hi Michael,
    James looped me in and I was able to reproduce this issue. I will work with the engineering team to get this resolved.
    In the meantime, you can update the trigger type to Added & Modified and add an additional filter for Due Date Is Null to create an automation that will assign a due date on ticket creation based on priority.
    Trigger Type: Added & Modified
    Select AND to require both Filters to be true.
    Priority Equal 3 (Low)
    Due Date Is Null