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- July 20, 2021 at 5:00 pm
James KleinschnitzAdministratorIs your trigger type:
Added, Modified, or Added & ModifiedSince the Added event only happens on initial ticket creation and with helpbot and the tikit message extension you can’t select the priority on these Added events, I wonder if you need to use Added & Modified trigger.
![](https://help.tikit.ai/wp-content/uploads/2021/12/TIKIT-Logo-bold-purple-600x161-1-300x81.png)
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