Reply To: Resolved tickets

    Ryan Lane
    Hi John,
    Thanks for reaching out. Automations currently only trigger when a ticket is added/updated vs. a scheduled time so there’s not a path yet for moving a ticket from Resolved to Closed after a specific period of time without updating the ticket to trigger that automation. That is a great idea for improving automations and I’d like to get your input on how it would potentially work. For example, an automation with a trigger that’s a scheduled time like a daily run with an if condition looking at the Resolution Date.