Reply To: Access to Knowledgebase

    Ryan Lane
    Hi Greg,
    Sorry for the delay in responding. I am familiar with that Unauthorized Access message from the beta edit kb ui and chances are it’s just the initial authentication for the session running into trouble and not anything incorrectly configured on your end. The authentication of the page while outside of Teams needs some fine-tuning and we do have updates in the works to get that smoothed out very soon.
    In the meantime, I’ve found the following will help:
    – Add at least one entry to your ticket deflection knowledge base with the Tikit app (docs here). This will create your ticket deflection kb’s db if it hasn’t been created yet to smooth out the process.
    – Refreshing the browser one ore more times on seeing the Unauthorized Access message.

    So there’s nothing incorrect on your end and we’ve got a fix in the works, but refreshing should hopefully do it.
    Please let me know if this helped. Thanks!