Lost in the attachment loop

This topic has 4 replies, 4 voices, and was last updated 3 years, 3 months ago by Ryan Lane.

Post

- September 22, 2021 at 1:37 pm
- Quote
Reinhard Gustavik
Participant

When I try to attach a file, i’m lost in a loop saying send file – select ticket – send file – select ticket … 🙁

Viewing 2 reply threads

Replies

- - September 22, 2021 at 8:38 pm
  - Quote
  Ryan Lane
  Moderator
  
  This reply has been marked as private.
- - September 27, 2021 at 4:32 pm
  - Quote
  O365 Admin
  Participant
  
  This reply has been marked as private.
- - September 27, 2021 at 4:36 pm
  - Quote
  Sebastian Maurer
  Participant
  
  We do seem to have the same problem?:
  
  Press Add Attachment
  Tikit sends the Message: “Send me the file you would like attached to a ticket. ……”
  Reply with File to attach: png-jpg-txt…..
  Tikit Reply: “I don’t know what just happened there, but I’ve gone ahead and alerted the right people. Just to make sure it wasn’t me, here are the things that I do know…”
  - September 27, 2021 at 4:43 pm
    
    Quote
    Ryan Lane
    Moderator
    
    Hi Sebastian,
    Sorry for the trouble with attachments. It may just be an issue of configuration in either Teams or Tikit. Here is a list we can check for attachments in Teams, the Tikit web app at https://app.tikit.ai, and AAD:
    1. Tikit is added to a Team and updated to version 1.9.13 (Teams > Manage Team > Apps)
    2. Tikit triage channel is set (Tikit Web App > Settings > Microsoft Teams)
    3. The Team is added to the Analysts app role in Tikit (Tikit Web App > Settings > Security)
    4. Admin consent has been granted for Tikit (AAD > Enterprise Applications > Tikit > Permissions)
    – Once granted, make sure to head to the Tikit web app at https://web.tikit.ai to confirm no other permissions prompts appear.
    
    We also just released an update to Tikit recently that includes a new set of permissions for the new Tikit web app features at https://web.tikit.ai.
    
    You can also schedule a time via my calendar at https://meetings.hubspot.com/tikit-support/support-call or if our time zones don’t quite match up we can work out a better time for you, just let me know!

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