Tikit Teams Apps

Updating Teams Apps

To keep up with the latest and greatest features in Tikit, make sure to update your Tikit and HelpBot teams apps. This guide walks through upgrading both Tikit and HelpBot apps. For more details, please see App updates requiring user consent. Table of Contents Add a header to begin generating the table of contents Update Tikit…

Tikit Teams App

With the Tikit Teams App, Analysts can quickly triage and solve problems without leaving Teams. A triage channel gives your support team a live view of work and ticket history at a glance. Analysts can also interact directly with Tikit to find and work tickets using conversational triage, commands, and message actions. Analysts can also improve Ticket deflection…

HelpBot Teams App

HelpBot is your end users “portal” to getting problems solved. Once you deploy HelpBot to all your end users they will be able to quickly submit request and get answers. Teams Apps Tikit consists of multiple Teams applications and the goal of each application is to solve the needs of the particular user persona that…

HelpBot Recommended Setup Guide

Table of Contents Add a header to begin generating the table of contents Overview The following setup guide will walk you through distributing HelpBot to your Teams users. From a high level, you will be publishing the HelpBot custom app to your organization’s app catalog (see Manage your apps in the Microsoft Teams admin center)….

Uninstall Guide

Table of Contents Add a header to begin generating the table of contents Uninstall Tikit from a Team To uninstall Tikit from a team in the Teams App: In the left navigation bar in Teams, select Teams. Select  (More options) for the Team and select Manage team. On the Apps tab, find the Tikit app and…