Tikit in Teams

Tikit Compose Extension

Enrich conversations with ticket data by searching & sending ticket details with the Tikit compose extension. Analysts can search for and share ticket cards with both users and other analysts in one-on-one conversations, group chats, or public channels. Analysts can also quickly create tickets at the touch of a button, but don’t forget about the…

Updating Teams Apps

To keep up with the latest and greatest features in Tikit, make sure to update your Tikit and HelpBot teams apps. This guide walks through upgrading both Tikit and HelpBot apps. For more details, please see App updates requiring user consent. Table of Contents Add a header to begin generating the table of contents Scroll to…

Tikit Teams App

With the Tikit Teams App, Analysts can quickly triage and solve problems without leaving Teams. A triage channel gives your support team a live view of work and ticket history at a glance. Analysts can also interact directly with Tikit to find and work tickets using conversational triage, commands, and message actions. Analysts can also improve Ticket deflection…

Uninstall Guide

Table of Contents Add a header to begin generating the table of contents Scroll to Top Uninstall Tikit from a Team To uninstall Tikit from a team in the Teams App: In the left navigation bar in Teams, select Teams. Select  (More options) for the Team and select Manage team. On the Apps tab, find the…