Manage Priority Values

Manage priority picker values from the Priority settings page, including updating priority names, reordering and nesting values, and (un)archiving values.

To access and manage Priority settings:

  1. Open the Tikit web app at https://web.tikit.ai.
  2. Once in the Tikit web app, select the settings gear in the header, then select Priority.
1 Add a new Status. 1 of 6 2 Drag and drop values to change their order or drop onto another value to nest. 2 of 6 3 Available actions like Edit, Archive, and Un-Archive. 3 of 6 4 Picker value. Select a value to edit. 4 of 6 5 Default value. When new tickets are created, this value will be used by default. 5 of 6 6 Expand/Collapse nested values. 6 of 6
  1. New Priority Add a new priority.
  2. Sort Drag and drop values to change their order or drop onto another value to nest.
  3. Actions Available actions like Edit, Archive, or Un-Archive.
  4. Value Select a value to edit.
  5. Default flag When new tickets are created, this value will be used by default.
  6. Expand/Collapse Expand/Collapse nested values.

To add a new priority:

  1. In Settings > Priority, select + New Priority to open the Add New Priority form.
  1. Enter a new priority Name. Optionally, check Default to make this priority the default value for new tickets.
  2. Select Save to add the priority.

To edit an existing priority:

  1. In Settings > Priority, select a name to open the edit form.
  1. Update the priority Name. Optionally, check Default to make this status the default value for new tickets.
  2. Select Update to save your changes.

To archive an existing priority:

  1. In Settings > Priority, find the priority to archive then select > Archive.
  1. Select Archive to confirm.

The archived priority will now show (Archived) next to its name.

To un-archive an archived status:

  1. In Settings > Status, find the status to un-archive then select > Un-Archive.
  1. Select Un-Archive to confirm.

The un-archived priority will no longer show (Archived) next to its name.

Picker values like Status, Priority, and Category can be manually sorted and nested by dragging and dropping values to rearrange them.

To sort a priority:

  1. In Settings > Priority, find the value to sort, then click and drag by its handle on the left.
  1. Drag the priority to a new position in the list.

Release the priority to save its new position and keep dragging and dropping to sort the list.

To nest a priority:

  1. In Settings > Priority, find the value to nest underneath another priority, then click and drag by its handle on the left.
  1. Drag the priority and drop it onto another priority to nest it.

Release the priority to finish nesting it and save the change. Feel free to drag a nested priority onto another parent or any other position in the list to sort.

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