Configure Multi Department

Configuring an alternate Team from the default will allow for separation of tickets for users in different Teams enabling additional departments to use Tikit.

Add a new Team

1. Navigate to Settings -> Teams

2. Click New Team

3. Select a Team to use with Tikit and pick that Team’s Triage Channel.  Optionally, enter that Team’s description.  

Using Configured Teams

From web.tikit.ai, you can set the Team on a ticket:

Setting the Team on a ticket will cause it to move to the triage channel for that Team if a Group is not set.

The Team can also be set on a ticket within Teams:

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