Adding Synonyms to Tikit can significantly improve the quality of responses in the Tikit Virtual Agent. Synonyms allow for more accurate matching of intent when chatting to the Tikit Virtual Agent. Synonyms are universal in that they are not tied to a specific article and will improve accuracy across all existing and future articles in the Knowledge Base.
Some examples where you could use synonyms:
|broken||defective, needs repair|
|knowledgebase||knowledge base, kb|
|bluetooth||blue tooth, BT|
How to Add Synonyms
To add synonyms, navigate to Knowledge and click on the Synonyms tab:
Click the Add Synonym button. The Add Synonyms window will open. Enter your synonyms one at a time hitting Enter after entering each one. Then click Save.