Hi! We’re Here to Help

Tickets

Merge Tickets

Duplicate tickets can occur for many reasons. You might see this if an end user replies to the virtual agent directly, instead of within the

Read More »

Relate Tickets

Tickets can be related to help you better manage tickets associated to the same topic or area of expertise. These data points can help you gain valuable insight

Read More »

Tickets Dashboard

Analysts can find and work tickets in the Tickets dashboard. The Tickets dashboard provides a Kanban board to view and update tickets quickly. Find specific

Read More »